FAQ´s

Frequently Asked Questions (FAQ)

1. How can I place an order?
To place an order, simply browse our website, select the desired items, and add them to your cart. When you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

2. What payment methods do you accept?
We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Union Pay
  • PayPal
  • Google Pay

3. How can I cancel my order?
You can cancel your order within six hours of placing it. If your order has already been shipped, it can no longer be canceled.

4. What should I do if my payment fails?
If a payment fails, the amount will be automatically refunded to your original payment method within 7 to 10 business days.

5. What are the shipping costs?

  • USA:
    • Orders under $89.99: $4.99
    • Orders over $90: Free
  • United Kingdom:
    • Orders under $89.99: $4.99
    • Orders over $90: Free
  • Canada:
    • Orders under $89.99: $4.99
    • Orders over $90: Free

6. How can I track my order?
You can track your order using the tracking link in your email or directly on our website under the "Track Order" section. We’ll notify you once your order has been shipped.

7. How long does shipping take?

  • USA: Approximately 5 to 7 business days
  • United Kingdom: Approximately 7 to 10 business days
  • Canada: Approximately 7 to 10 business days

8. What is the return policy?
We offer a 100-day return policy. You must notify us of your intention to return the items within 100 days of the delivery date and send the items back within the same timeframe.

9. How can I return an item?
To return an item, inform us of your intention to return it and wait for our response. Then, you can send the item to the following address:

One Way Ecom Limited
C/o Celsiuswear
50 Stanley Street, Suite C, Level 7,
Central, Central, Hong Kong Island
Hong Kong SAR
CRN: 76065979

10. How long does it take to receive a refund?
Refunds are processed within 7 to 10 business days after receiving the returned item or proof of return.

11. How does the heating technology in Celsiuswear products work?
Our products use an ultra-thin film layer as a heating element. This layer provides an even heat source that is flush with the fabric, ensuring efficient and effective heat distribution throughout the garment.

12. Are the products safe to use?
Yes, our products are designed to be 100% safe and easy to use, with minimal risk of defects. The heating element is securely integrated into the fabric, preventing uneven hot or cold spots.

13. How should I care for my Celsiuswear products?
Please follow the care instructions provided with your product. In general, avoid excessive moisture and heat to maintain the longevity of the heating elements.

14. How can I contact customer service?
You can reach us at: