Privacy policy

Last Updated: October 13, 2025

This Privacy Policy describes how ONE WAY ECOM LIMITED (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase on our website. By using our website, you agree to and accept this Privacy Policy.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong SAR.

1. Information We Collect

We collect the following types of information from our customers and visitors:

a. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and purchase history
  • Customer service communications

b. Payment Information

Payments are securely processed through Airwallex and PayPal. We do not store or have access to your full payment details. All payment data is handled by our payment providers according to PCI DSS security standards.

c. Information Collected Automatically

  • IP address
  • Browser and device type
  • Operating system
  • Referring URL
  • Pages visited and session duration
  • Approximate geographic location

This data helps us improve performance, detect fraud, and analyze user activity.

2. Analytics & Tracking Tools

We use the following analytics and tracking services to improve our website experience:

  • Shopify Analytics
  • Google Analytics 4
  • Microsoft Clarity

These tools use cookies to collect anonymized data about your interaction with our site. You can control or delete cookies through your browser settings at any time.

3. Marketing & Remarketing

We use Google Ads, Meta Ads (Facebook & Instagram), and TikTok Ads for marketing and remarketing purposes.

We only use your personal data for marketing when we have your explicit consent. You can withdraw consent or opt out of personalized advertising at any time via platform settings or by contacting us.

4. How We Use Your Information

  • Process and fulfill orders
  • Deliver products and services
  • Communicate regarding orders and support
  • Detect and prevent fraud
  • Analyze website performance and behavior
  • Send marketing or promotional messages (with consent)
  • Comply with legal obligations

5. Data Sharing & Disclosure

We share data only when necessary to provide our services or meet legal requirements:

  • Shopify – ecommerce platform and website host
  • Airwallex and PayPal – secure payment processors
  • Shipping and logistics partners – for order delivery
  • Google Analytics and Microsoft Clarity – for analytics
  • Google Ads, Meta Ads, TikTok Ads – for remarketing (with consent)

We never sell or rent your personal data.

6. Data Retention

We retain your personal data as long as needed to fulfill orders, comply with laws, or resolve disputes. Specifically, we hold customer data until you request deletion of your account or order history.

You may request data deletion anytime by contacting us at support@celsiuswear.co.

7. Your Data Protection Rights

Under the UK GDPR and PDPO, you have the right to:

  • Access the personal data we hold
  • Request correction of inaccurate data
  • Request deletion (“Right to be Forgotten”)
  • Withdraw consent to marketing or processing
  • Request a copy of your data in portable form

To exercise your rights, contact us at support@celsiuswear.co.

8. International Data Transfers

Because we are based in Hong Kong SAR and use services in the UK, EU, and United States, your data may be transferred internationally. We protect such transfers using Standard Contractual Clauses (SCCs) or equivalent safeguards.

9. Data Security

We use administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse. All transmissions between your browser and our servers are encrypted using SSL.

10. Cookies & Similar Technologies

Our website uses cookies to enhance functionality and personalize your experience. Cookies help remember your preferences, analyze traffic, and show relevant ads. You can control or disable cookies through your browser settings at any time.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will appear on this page, and significant changes may be notified via email.

12. Contact Information

ONE WAY ECOM LIMITED
50 Stanley Street, Suite C, Level 7, Central,
Hong Kong Island, Hong Kong SAR

📧 Email: support@celsiuswear.co
📞 Phone: +852 5728 1277

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (HKT)

Note: This Privacy Policy is for informational purposes only and does not constitute legal advice. Customers are encouraged to review this page regularly for updates.