Shipping policy
Last Updated: October 13, 2025
This Shipping & Delivery Policy applies to all purchases made through our website operated by ONE WAY ECOM LIMITED (“we,” “our,” or “us”). By placing an order on our website, you agree to and accept this Shipping & Delivery Policy, along with our Payment & Billing Policy, Return & Refund Policy, and Terms of Service.
1. Shipping Destinations
We currently ship to addresses within the United Kingdom only, including:
- Mainland United Kingdom
- Northern Ireland
- Channel Islands
- Isle of Man
- Scottish Highlands
We do not ship to international destinations at this time.
2. Shipping Costs
- Free Shipping: Orders with a total value of £90 or above (after discounts and before shipping) qualify for free standard delivery.
- Flat Rate Shipping: A £3.90 delivery charge applies to all orders below £90.
All applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Processing includes order verification, packaging, and handover to our shipping carrier.
Processing times may be slightly longer during busy sales periods, holidays, or in the event of unforeseen circumstances.
4. Order Transit & Delivery Time
After processing, standard delivery within the United Kingdom typically takes 2–5 business days, depending on your location.
Estimated total delivery time: 3–7 working days (Processing + Transit)
Please note:
- Delivery times are estimates and may vary based on your location and courier performance.
- Delays caused by weather, postal strikes, or other third-party issues are beyond our control.
5. Tracking Information
Once your order has been dispatched, you will receive an email confirmation containing your tracking number and courier details. Tracking updates depend on the courier’s system and may take up to 24 hours to appear after shipment.
If you have not received your tracking number within 3 business days after ordering, please contact our support team.
6. Undeliverable Shipments
Customers are responsible for providing accurate and complete shipping information. If a shipment cannot be delivered due to:
- An incorrect or incomplete address,
- Refusal of delivery, or
- Failure to collect the package from the courier,
the customer will be responsible for any return shipping and re-delivery fees.
7. Lost or Damaged Packages
If your order arrives damaged or does not arrive at all, please contact our support team within 14 days of the estimated delivery date at support@celsiuswear.co.
For damaged deliveries, please include photo and/or video evidence of the issue. We will investigate with the courier and, where appropriate, issue a replacement or refund.
Claims submitted after 14 days of the estimated delivery date may not be accepted.
8. Delivery Delays & Circumstances Beyond Our Control
We make every effort to ensure timely delivery; however, delays may occur due to events outside our control, such as:
- Courier or postal disruptions
- Severe weather
- Public holidays
- Other unforeseen logistics issues
We are not liable for such delays but will do our best to assist in resolving any delivery-related issues.
9. Governing Law
This Shipping & Delivery Policy is governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
10. Contact Information
ONE WAY ECOM LIMITED
50 Stanley Street, Suite C, Level 7, Central,
Hong Kong Island, Hong Kong SAR
📧 Email: support@celsiuswear.co
📞 Phone: +852 5728 1277
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (HKT)
Note: This policy is provided for informational purposes only and does not constitute legal advice. For additional details, please review our Return & Refund Policy, Payment & Billing Policy, and Terms of Service.