Payment And Billing Policy

 

Last Updated: October 13, 2025

This Payment & Billing Policy applies to purchases made on the website operated by ONE WAY ECOM LIMITED (“we,” “our,” or “us”). By placing an order on our website, you agree to and accept this Payment & Billing Policy, along with our Return & Refund Policy and Terms of Service.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

  • Major debit & credit cards: Visa, Mastercard, American Express, JCB, Maestro, UnionPay
  • Digital wallets: Apple Pay, Google Pay
  • Online payments: PayPal

All payments are processed securely through our trusted payment partners. We do not store your full payment card information on our servers.

2. Currency & Conversion Fees

All transactions on our website are processed in Pounds Sterling (GBP) — our default store currency.

If your payment method is denominated in another currency, your bank, card issuer, or payment provider may apply a currency conversion fee and determine the exchange rate. These fees are not charged or retained by ONE WAY ECOM LIMITED.

3. Pricing, Taxes & VAT

All prices displayed on our website are in GBP (British Pounds) and include all applicable VAT and sales taxes. No additional VAT or tax will be added at checkout. Prices are subject to change without notice, but any changes will not affect confirmed orders.

4. Shipping & Free Delivery Threshold

We offer free standard shipping for all orders valued at £90 or above (after discounts and before shipping).

Orders below this threshold may incur a small shipping fee, displayed at checkout. For more details about shipping times, fees, and international delivery, please refer to our Shipping Policy.

5. Billing Authorization

By placing an order, you authorize ONE WAY ECOM LIMITED to charge your selected payment method for the total amount shown at checkout, which includes:

  • Product price (inclusive of VAT)
  • Shipping charges (if applicable)

We will not charge any additional fees after checkout without your express consent.

6. Refunds & Returns (Summary)

Refunds will only be issued to the original payment method used during checkout. Our refund and return process is governed by our Return & Refund Policy.

  • We offer a 100-day return and refund window (see full policy for exclusions).
  • Damaged, incorrect, or missing items must be reported within 24–48 hours of delivery with photo or video evidence.
  • Refunds are processed once the return is received and inspected, or upon verification when a return is not required.

7. Fraud Prevention & Order Verification

To protect our customers and business, we may review orders for potential fraud or suspicious activity, such as:

  • Mismatched billing and shipping details
  • Multiple failed payment attempts
  • Unusually large or high-risk orders

When flagged, we may:

  • Place the order on hold pending verification
  • Request proof of identity or address
  • Cancel the order if verification is not provided or fraud is suspected

8. Chargebacks & Failed Payments

If a payment is declined or a chargeback is initiated, we reserve the right to:

  • Suspend or cancel affected orders
  • Hold future orders until resolution
  • Respond to disputes with proof of transaction and delivery

Repeated or fraudulent chargebacks may result in account suspension or order cancellation.

9. Governing Law

This Payment & Billing Policy is governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

10. Contact Information

ONE WAY ECOM LIMITED
50 Stanley Street, Suite C, Level 7, Central,
Hong Kong Island, Hong Kong SAR

📧 Email: support@celsiuswear.co
📞 Phone: +852 5728 1277