Return & Refund Policy

Created On: October 4, 2025 | Last Updated: October 13, 2025

At ONE WAY ECOM LIMITED, we are committed to ensuring your satisfaction with every purchase. Please review our Return & Refund Policy carefully before placing your order. By placing an order on our website, you agree to and accept this Return & Refund Policy.

1. 100-Day Return & Refund Policy

We offer a 100-day return and refund window for all eligible items. To qualify, items must be unused, unworn, and in their original condition with all packaging, tags, and accessories intact.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 24–48 hours of delivery.
• Provide photo and/or video evidence clearly showing the issue.
• Once verified, we will cover all return shipping costs and process either a replacement or full refund promptly.

3. Change of Mind Returns

If you decide to return an item because you changed your mind:

• The product must be unused and in its original condition.
• You will be responsible for the return shipping costs.
• Refunds for change-of-mind returns will be processed once the item is received and passes inspection.

We do not charge restocking fees for eligible returns.

4. How to Request a Return or Refund

To start a return or refund, please contact us through one of the following methods:

• 📧 Email: support@celsiuswear.co
• 📞 Phone: +852 5728 1277
• Or complete the contact form on our website, including:
  • Your Order ID
  • The reason for your return
  • Any relevant photo/video evidence (if applicable)

Once your request is reviewed and approved, our support team will provide the return instructions and the correct return warehouse address based on your location.

5. Important Notice About Return Addresses

Do not send products directly to our business address.

The correct return shipping address will be provided by our support team once your return is approved. Return addresses vary depending on your region or the nearest warehouse handling your order. We will provide you with the appropriate return warehouse location during the return process.

6. Refund Process

Once we receive your returned product and verify its condition, we will process your refund within 7–10 working days. Refunds are issued to the original payment method used at checkout.

You will receive an email confirmation once your refund has been processed.

7. Exchanges

If you would like to exchange an item (for a different size or color), please contact our support team first. Exchanges are subject to stock availability and follow the same process as standard returns.

8. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or refunded unless defective or damaged upon arrival, including:

• Undergarments
• Gift cards
• Items marked as Final Sale

9. Governing Law

This Return & Refund Policy is governed by and construed in accordance with the laws of Hong Kong SAR. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

10. Contact Information

ONE WAY ECOM LIMITED
50 Stanley Street, Suite C, Level 7, Central,
Hong Kong Island, Hong Kong SAR

📧 Email: support@celsiuswear.co
📞 Phone: +852 5728 1277

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (HKT)

Note: This policy is provided for general informational purposes and does not constitute legal advice. For more details, please refer to our Payment & Billing Policy, Shipping Policy, and Terms of Service.